Terms of service

Terms of Service

Last updated: 4 September 2026

1. Overview By placing an order with Goldfire Homeware, you agree to the following terms. Please read them carefully before purchasing.

2. Made-to-Order Products All products are made to order. This means each item is produced specifically for you upon purchase. As a result, we do not hold ready-made stock, and production begins as soon as your order is confirmed.

3. No Returns or Exchanges Because every item is made to order, we are unable to accept returns or exchanges unless the item arrives damaged or defective. This is in accordance with the UK Consumer Contracts Regulations 2013, which provide an exemption for goods made to a consumer's specification or clearly personalised.

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence and we will arrange a replacement or refund at our discretion.

4. Order Cancellations Orders may be cancelled within 24 hours of purchase. After this window, production will have begun and cancellations cannot be accepted.

5. Delivery Estimated delivery times are provided at checkout and are indicative only. We are not liable for delays caused by our production partners or third-party couriers.

6. Governing Law These terms are governed by the laws of England and Wales.

Contact For any queries, please contact us via our website.