Refund policy

Returns & Refund Policy

Handmade & Made-to-Order Items All Goldfire Homeware products are handcrafted and made with care. Because of the handmade nature of our goods, slight variations in colour, texture, and finish are a feature — not a flaw.

Returns We accept returns within 14 days of delivery for items that arrive damaged or defective. To be eligible, items must be unused and in their original packaging. Please contact us at contact@goldfirehomeware.com within 48 hours of receiving your order if your item arrives damaged, including photos of the damage.

We do not accept returns on:

• Made-to-order or personalised items 
• Items returned without prior authorisation
• Items showing signs of use or damage caused after delivery

Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges We replace items only if they are defective or damaged. If you need an exchange, contact us at contact@goldfirehomeware.com.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a tracked shipping service.

Non-Returnable Items Digital downloads, gift cards, and sale items are final sale.